Information of free consultation
EAMGROUP
Consultant Phone: (028) 6650 3348 Email: hotro@eamgroup.vn
In order to meet the customers’ demand, EAMGROUP has an operating time as follows: + From Monday to Sunday. + From 8:00 to 20:30. + If the customer has a breakdown, EAMGROUP is willing to support 24/7.
EAMGROUP performs the warranty policy as follows: + All new products of EAMGROUP will be warranted for 1 year. + During use, if any error occurs, which is caused by the manufacturer, EAMGROUP will be responsible for fixing the product. + In the event that EAMGROUP sends the warranty product through the company but still cannot handle, EAMGROUP will exchange another equivalent product.
To implement the quick quotation feature of EAMGROUP. You need to do the following steps: + Step 1: You choose "Show Details" of the product you want to know the quotation. + Step 2: Looking at the left corner of the screen, you will see a button that says "Quick Quotation." + Step 3: You click on the button that says "Quick Quotation." An information panel will appear. You need to complete all of your information (including your name, phone number, and email address), so that EAMGROUP can contact and provide you with a quotation. Step 4: After reviewing all product information, please press "OK – Send Quotation". So you have successfully sent your request for a quick quotation.
In order to meet the demands of customers, EAMGROUP has the following operating hours for the product provision: + From Monday to Friday + From 8 am to 4:30 pm
EAMGROUP
Business staff Phone: (028) 6650 3348 Email: hotro@eamgroup.vn
EAMGROUP
Deliveries are taken by EAMGROUP all around Vietnam. Free shipping for the southern region including Ho Chi Minh City.
EAMGROUP
Support Technical for product Contact: Mr. Huyen Zalo/Viber: Power Phan Email: Hp@eamgroup.vn
Customer support - 24/7
(028) 6650 3348 0978 731 554 Hotro@eamgroup.vn
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4 SERVICE PACKAGES PROVIDE TECHNICIAN FOR BUILDING

Specialized with many classes of buildings as A, B, and C.

Building C

Suitable for class C buildings Maximum 1 TS-technician onsite Technicians are on duty from 9:00 to 16:00, Monday to Saturday Maintenance – Basic Repair Support overtime emergency Support family work 24 hours/Month Supplied with EAM7 application Pay in advance per month Include the usual items
Details

Building B

Suitable for class B buildings Maximum 2 TS-technician onsite Technicians are on duty from 8:00 to 22:00, Monday to Saturday Maintenance – Basic Repair Support overtime emergency Support family work 48 hours/Month Supplied with EAM7 application Post-paid per month Include the usual items Support on a special day Expanse special items as Fire Prevention and Fighting
Details

Building A

Suitable for class A buildings (Low expenses) Maximum 3 TS-technician onsite Technicians are on duty 24/7 Maintenance – Basic Repair Support overtime emergency Support family work 60 hours/Month Supplied with EAM7 application Post-paid per month Include the usual items Support on a special day Expanse special items as Fire Prevention and Fighting, Wastewater Treatment
Details

Building A+

Suitable for class A buildings Maximum 6 TS-technician onsite Technicians are on duty 24/7 Basic Maintenance – Basic & Intermediate Repair Support overtime emergency Support family work 100 hours/Month Supplied with EAM7 application Post-paid per month Include the usual items Support on a special day Expanse special items as Fire Prevention and Fighting, Wastewater Treatment
Details

THE DETAILED INFORMATION FOR EACH SERVICE PACKAGE

Electrical Refrigeration, ELV – Electrical cabinets, Basic construction, Water pipe, Generator, Pump system, Network – IT system, and Camera system are included in all packages
Building C 9:00 to 16:00 Monday to Saturday 24 hours/Month 12 Months Before per month 1 12/18 functions Register
Item description
The time on duty of the technician at the customer’s location
The time on duty of the technician at the customer’s location: The time technician is present and on duty for breakdown at the customer’s location according to a timeframe of 24 hours/day.
Working time of the week at the customer’s location
Working time of the week at the customer’s location: Working time of the week includes Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday.
Support systematic breakdown out of hours
Support systematic breakdown out of hours: Only handle systemic and urgent problems.
Support on a special day
Support on a special day: as a holiday, Tet is regulated by the State.
The time of family work
The time of family work: EAMGROUP also offers free support to customers with minor issues relating to family or company technical (Shooting the bolt anchor, hanging large pictures, changing light bulbs, repairing doors....).
The time of technical service package is provided
The time of technical service package is provided: Minimum time for minimum service package.
Payment
Payment: Timeline of payment obligations.
Technician in the expertise of maintenance
Technician in the expertise of maintenance: A technician who only specializes in maintaining basic machines that power less than 1KW.
Technician in the expertise of basic repair
Technician in the expertise of basic repair: A technician who is qualified in connecting and repairing electricity for which the power is less than 1KW at the basic and simple level.
Technician in the expertise of intermediate repair
Technician in the expertise of intermediate repair: A technician is capable of repairing machines with a capacity of less than 5KW and the errors do not include circuit board errors. For packages that have +, that means the service package can add an intermediate level of repair technique.
Technician in the expertise of advanced repair
Technician in the expertise of advanced repair: A technician can fix all systematic errors. For packages that have +, that means the service package can add an advanced level of repair technique.
Technician’s number in maximum
Technician’s number in maximum: Is the maximum number of technicians that EAMGROUP offers customers when joining the service package.
Features on EAM7
Features on EAM7: The number of EAM7 features that EAMGROUP offers to customers.
List of specialized items
List of specialized items: These are items that are only applicable when registering for the technical service package which is supported.
Building B 8:00 to 22:00 Monday to Saturday 48 hours/Month 12 Months After per month 2 12/18 functions Fire Prevention and Fighting Register
Item description
The time on duty of the technician at the customer’s location
The time on duty of the technician at the customer’s location: The time technician is present and on duty for breakdown at the customer’s location according to a timeframe of 24 hours/day.
Working time of the week at the customer’s location
Working time of the week at the customer’s location: Working time of the week includes Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday.
Support systematic breakdown out of hours
Support systematic breakdown out of hours: Only handle systemic and urgent problems.
Support on a special day
Support on a special day: as a holiday, Tet is regulated by the State.
The time of family work
The time of family work: EAMGROUP also offers free support to customers with minor issues relating to family or company technical (Shooting the bolt anchor, hanging large pictures, changing light bulbs, repairing doors....).
The time of technical service package is provided
The time of technical service package is provided: Minimum time for minimum service package.
Payment
Payment: Timeline of payment obligations.
Technician in the expertise of maintenance
Technician in the expertise of maintenance: A technician who only specializes in maintaining basic machines that power less than 1KW.
Technician in the expertise of basic repair
Technician in the expertise of basic repair: A technician who is qualified in connecting and repairing electricity for which the power is less than 1KW at the basic and simple level.
Technician in the expertise of intermediate repair
Technician in the expertise of intermediate repair: A technician is capable of repairing machines with a capacity of less than 5KW and the errors do not include circuit board errors. For packages that have +, that means the service package can add an intermediate level of repair technique.
Technician in the expertise of advanced repair
Technician in the expertise of advanced repair: A technician can fix all systematic errors. For packages that have +, that means the service package can add an advanced level of repair technique.
Technician’s number in maximum
Technician’s number in maximum: Is the maximum number of technicians that EAMGROUP offers customers when joining the service package.
Features on EAM7
Features on EAM7: The number of EAM7 features that EAMGROUP offers to customers.
List of specialized items
List of specialized items: These are items that are only applicable when registering for the technical service package which is supported.
Building A 24 hours/day Monday to Sunday 60 hours/Month 12 Months After per month 3 18/18 functions Wastewater TreatmentFire Prevention and Fighting Register
Item description
The time on duty of the technician at the customer’s location
The time on duty of the technician at the customer’s location: The time technician is present and on duty for breakdown at the customer’s location according to a timeframe of 24 hours/day.
Working time of the week at the customer’s location
Working time of the week at the customer’s location: Working time of the week includes Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday.
Support systematic breakdown out of hours
Support systematic breakdown out of hours: Only handle systemic and urgent problems.
Support on a special day
Support on a special day: as a holiday, Tet is regulated by the State.
The time of family work
The time of family work: EAMGROUP also offers free support to customers with minor issues relating to family or company technical (Shooting the bolt anchor, hanging large pictures, changing light bulbs, repairing doors....).
The time of technical service package is provided
The time of technical service package is provided: Minimum time for minimum service package.
Payment
Payment: Timeline of payment obligations.
Technician in the expertise of maintenance
Technician in the expertise of maintenance: A technician who only specializes in maintaining basic machines that power less than 1KW.
Technician in the expertise of basic repair
Technician in the expertise of basic repair: A technician who is qualified in connecting and repairing electricity for which the power is less than 1KW at the basic and simple level.
Technician in the expertise of intermediate repair
Technician in the expertise of intermediate repair: A technician is capable of repairing machines with a capacity of less than 5KW and the errors do not include circuit board errors. For packages that have +, that means the service package can add an intermediate level of repair technique.
Technician in the expertise of advanced repair
Technician in the expertise of advanced repair: A technician can fix all systematic errors. For packages that have +, that means the service package can add an advanced level of repair technique.
Technician’s number in maximum
Technician’s number in maximum: Is the maximum number of technicians that EAMGROUP offers customers when joining the service package.
Features on EAM7
Features on EAM7: The number of EAM7 features that EAMGROUP offers to customers.
List of specialized items
List of specialized items: These are items that are only applicable when registering for the technical service package which is supported.
Building A+ 24 hours/day Monday to Sunday 100 hours/Month 12 Months After per month 6 18/18 functions Wastewater TreatmentFire Prevention and Fighting Register
Item description
The time on duty of the technician at the customer’s location
The time on duty of the technician at the customer’s location: The time technician is present and on duty for breakdown at the customer’s location according to a timeframe of 24 hours/day.
Working time of the week at the customer’s location
Working time of the week at the customer’s location: Working time of the week includes Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday.
Support systematic breakdown out of hours
Support systematic breakdown out of hours: Only handle systemic and urgent problems.
Support on a special day
Support on a special day: as a holiday, Tet is regulated by the State.
The time of family work
The time of family work: EAMGROUP also offers free support to customers with minor issues relating to family or company technical (Shooting the bolt anchor, hanging large pictures, changing light bulbs, repairing doors....).
The time of technical service package is provided
The time of technical service package is provided: Minimum time for minimum service package.
Payment
Payment: Timeline of payment obligations.
Technician in the expertise of maintenance
Technician in the expertise of maintenance: A technician who only specializes in maintaining basic machines that power less than 1KW.
Technician in the expertise of basic repair
Technician in the expertise of basic repair: A technician who is qualified in connecting and repairing electricity for which the power is less than 1KW at the basic and simple level.
Technician in the expertise of intermediate repair
Technician in the expertise of intermediate repair: A technician is capable of repairing machines with a capacity of less than 5KW and the errors do not include circuit board errors. For packages that have +, that means the service package can add an intermediate level of repair technique.
Technician in the expertise of advanced repair
Technician in the expertise of advanced repair: A technician can fix all systematic errors. For packages that have +, that means the service package can add an advanced level of repair technique.
Technician’s number in maximum
Technician’s number in maximum: Is the maximum number of technicians that EAMGROUP offers customers when joining the service package.
Features on EAM7
Features on EAM7: The number of EAM7 features that EAMGROUP offers to customers.
List of specialized items
List of specialized items: These are items that are only applicable when registering for the technical service package which is supported.

OFFERS FOR PAYING IN PRIOR

The listed offer is only applicable to 1 offer per service package.
1Saving 2.25%/Total payment, when paying 3 months in advance. 2Saving 3.48%/Total payment, when paying 6 months in advance. 3Saving 4.8%/Total payment, when paying 12 months in advance. 4Free 1 month for technical service when paying 12 months in advance. Only available for Building C, and Building B packages.
EAMGROUP CO.,LTD Solution For Automatic and Green System (028) 6650 3348 0978 731 554 hotro@eamgroup.vn Tax code: 0315018593 Address: 160/12/8 Bui Dinh Tuy, W.12, Binh Thanh District, HCMC Technical Office 1: 562B Bui Dinh Tuy, W.12, Binh Thanh District, HCMC
EAMGROUPVN
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